The process normally starts by confirming the complaint, checking configuration and collecting evidence before replacing components.
Troubleshooting
fault finding Synonym · fault isolation Synonym
A disciplined process for confirming, isolating and correcting the cause of a fault.
How the term is used
Effective troubleshooting combines accurate defect information, system knowledge, history, approved fault-isolation data, measurements and verification. It separates symptoms from causes and avoids unnecessary disturbance.
Where you may encounter it
The process normally begins with confirming the complaint and gathering evidence before replacing parts or disturbing the system.
Training discussions can improve reasoning but do not replace the applicable approved troubleshooting procedure.